Refunds and Cancellation Policy
We at Pure by Priyanka are available to assist you Monday to Saturday, 10 AM to 7 PM IST. For any refund-related assistance, please drop us an email at info@purebypriyanka.com
All the refunds are subject to the following terms and conditions:
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Damaged products: If you receive a product that is damaged, please do not open the airtight cushion and report it with images at our email address info@purebypriyanka.com within 7 days of delivery. No refunds are accepted if the airtight cushion is open.
- Incorrect Products: In the case of products received that are not ordered by you, please do not open the airtight cushion and drop us an email with images of the incorrect products within 7 days. Once we receive the wrong product, we will dispatch the actual product. Pure by Priyanka will bear the delivery charges for receiving the incorrect merchandise and shipping the actual product.
- No returns are accepted in case the customer does not like the order products. The product packaging and online description contain all fundamental details that are required for selecting a product. Read the description carefully to know about the product.
- Any cancellation of COD after the COD approval if refused by the customer will result in restricting the customer from placing any orders for the next 30 days.
- No cancellations are accepted, and refunds are issued once the order is dispatched.
- No refunds are issued if the packaging of the product is different from the images shown on the website.